This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, place an order, contact us or use our services.

1. DATA CONTROLLER
Data Controller:
Mal S.r.l.
Registered office:
Via Moressa, 1
84010 Praiano (SA)
Italy
Partita IVA: 05353160657
For questions regarding this Privacy Policy or the processing of your personal data, you can contact us through the contact details provided on our website or madlemon.shop@gmail.com

2. PERSONAL DATA WE COLLECT
Depending on how you use our website, we may collect the following information:
Information you provide directly

• First and last name
• Email address
• Telephone number
• Billing address
• Shipping address
• Information provided when contacting us

Order and transaction information

• Products purchased
• Order number
• Order history
• Payment and transaction information
• Delivery information

Technical information
When you browse our website, certain technical information may be automatically collected, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Website interaction and usage information

3. HOW WE USE YOUR PERSONAL DATA
We may process your personal data for the following purposes:

• To process and fulfil your orders
• To process payments
• To arrange shipping and delivery
• To provide store pickup services
• To communicate with you regarding your orders
• To respond to customer enquiries
• To provide customer support
• To maintain and improve our website and services
• To protect the security of our website
• To prevent fraud or misuse
• To comply with legal and accounting obligations
• To send promotional communications where you have provided the required consent

Your personal data will not be sold to third parties.

4. LEGAL BASIS FOR PROCESSING
Where applicable, we process personal data on the following legal bases:

• Performance of a contract — for processing and fulfilling your orders.
• Legal obligations — where processing is necessary to comply with applicable laws, tax or accounting requirements.
• Legitimate interests — for website security, fraud prevention, customer service and improvement of our services.
• Consent — where your consent is required, including certain marketing activities and non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

5. PAYMENTS
Payments made through our website may be processed by Stripe, our third-party payment service provider.
When you make a payment, Stripe may collect and process payment and transaction information necessary to complete the transaction and prevent fraud.
MADLEMON / Mal S.r.l. does not normally receive or store your complete payment card details.
Stripe processes personal data in accordance with its own privacy and security policies and applicable data protection legislation.

6. SHIPPING AND DELIVERY
To fulfil your order, we may share the information necessary for delivery with courier and shipping providers.
This may include:

• Name
• Shipping address
• Telephone number
• Email address
• Order and delivery information

Only information necessary to complete the delivery will be shared.

7. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to:

• Ensure that the website functions correctly
• Remember user preferences
• Analyse website traffic and usage
• Improve website performance
• Provide relevant services and features

Some cookies may be placed by third-party service providers.
Where required by applicable law, non-essential cookies will only be used after obtaining your consent.
You can manage or disable cookies through your browser settings and, where available, through our cookie preference tools.

8. THIRD-PARTY SERVICE PROVIDERS
We may use third-party service providers to operate and improve our website and fulfil orders.
These providers may include services for:

• Website hosting and management
• Payment processing, including Stripe
• Shipping and delivery
• Website analytics
• Customer communication
• Marketing services

Third-party providers may process personal data only to the extent necessary to provide their services and in accordance with applicable data protection requirements.

9. DATA RETENTION
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy.
Certain information may be retained for longer periods where required by Italian law, including tax, accounting and legal obligations.
When personal data is no longer required, it will be deleted or anonymised where reasonably possible.

10. YOUR DATA PROTECTION RIGHTS
Where applicable under the General Data Protection Regulation (EU) 2016/679 ("GDPR"), you have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Request restriction of processing
• Object to certain processing activities
• Request data portability
• Withdraw consent where processing is based on consent

You also have the right to lodge a complaint with the competent data protection authority.
To exercise your rights, please contact Mal S.r.l. using the contact details provided on our website.

11. INTERNATIONAL DATA TRANSFERS
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, appropriate safeguards will be used in accordance with applicable data protection legislation.

12. DATA SECURITY
Mal S.r.l. takes reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.

13. CHILDREN'S PRIVACY
Our website is not intended for children who are not legally permitted to make purchases or provide personal information without appropriate parental or guardian involvement.
We do not knowingly collect personal information from children in violation of applicable law.

14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our services, technology or applicable legal requirements.
Any updated version will be published on this page together with a new Last updated date.

15. CONTACT
For questions, requests or concerns regarding this Privacy Policy or the processing of your personal data, please contact:
Mal S.r.l.
Via Moressa, 1
84010 Praiano (SA)
Italy
Partita IVA: 05353160657
MADLEMON
madlemon.shop@gmail.com