1. SELLER INFORMATION
The online store is operated by:
Mal S.r.l.
Via Moressa, 1
84010 Praiano (SA)
Italy
Partita IVA: 05353160657
The brand operating through the online store is MADLEMON.

2. PRODUCTS
MADLEMON offers clothing, accessories, souvenirs and other products through its online store.
Each product page provides the main characteristics of the product, including, where applicable, available sizes, materials, colours and other relevant information.
Product images are provided for illustrative purposes. Colours may vary slightly depending on the device or screen used to view the website.
Some MADLEMON products may be produced in limited quantities and may not be restocked once sold out.

3. PRODUCT AVAILABILITY
All products are subject to availability.
If a product becomes unavailable after an order has been placed, we will inform you as soon as reasonably possible and, where applicable, provide a refund for the unavailable item.
We reserve the right to limit quantities of products purchased where reasonably necessary, including in cases of suspected misuse or fraudulent activity.

4. PRICES
All prices displayed on the website are stated in EUR (€).
Unless otherwise indicated, applicable taxes are included in the displayed consumer price where required by law.
Any applicable delivery costs will be communicated to the customer before the order is completed.
We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted and confirmed.

5. ORDERS
To place an order, you must select the desired products, add them to your shopping bag and complete the checkout process.
Before submitting the order, you will have the opportunity to review the products, quantities, delivery information and total price.
By submitting an order requiring payment, you confirm that you are placing a binding order to purchase the selected products.
After the order is submitted, you will receive an order confirmation by email.
The order confirmation will contain relevant information about your purchase.

6. ACCEPTANCE OF ORDERS
An order is accepted when we confirm it and agree to supply the products ordered.
We reserve the right to refuse or cancel an order where there are reasonable grounds to do so, including:

• The product is unavailable
• There is an obvious pricing or product description error
• We suspect fraudulent or unauthorised activity
• The order cannot be delivered to the provided address
• Technical problems prevent the order from being processed correctly

If payment has already been made for an order that we cancel, the corresponding amount will be refunded.

7. PAYMENT
Payments are processed through third-party payment providers, including Stripe.
Available payment methods are displayed during checkout.
Payment information is processed securely by the relevant payment provider. MADLEMON / Mal S.r.l. does not normally store complete payment card details.
An order will normally be processed once the payment has been successfully authorised.

8. SHIPPING AND DELIVERY
We offer shipping to destinations indicated during checkout.
Delivery may be available within Italy, across Europe and internationally.
Delivery costs depend on the destination, shipping method and courier service and will be communicated before the order is completed.
Where applicable, the customer is responsible for providing an accurate and complete delivery address.
Once an order has been handed to the selected courier, delivery is subject to the courier's operating conditions and the destination country's requirements.
For international shipments, the customer may be responsible for customs duties, import taxes or other charges imposed by the destination country where applicable.
Unless a different delivery period has been expressly agreed, EU consumer rules generally require goods to be delivered without undue delay and, unless otherwise agreed, within 30 days of the conclusion of the contract.

9. STORE PICKUP
Where the Store Pickup option is available, customers may collect their order from the designated MADLEMON location.
The customer will receive confirmation when the order is ready for collection.
Customers must provide their order information when collecting the order.

10. RIGHT OF WITHDRAWAL
If you are a consumer within the meaning of applicable EU consumer protection law, you generally have the right to withdraw from an online purchase within 14 days without giving any reason.
For goods, the withdrawal period normally begins on the day on which you, or a person designated by you other than the carrier, receive the goods.
To exercise the right of withdrawal, you must inform us of your decision before the withdrawal period expires.
You may contact us using the contact details provided on our website.

11. RETURN OF PRODUCTS
After notifying us of your withdrawal, you must return the products without undue delay and, in any event, within the period required by applicable law.
Returned products should be:

• Unused
• In their original condition
• Complete with original packaging where reasonably possible
• Accompanied by the relevant order information

You may examine the product as you would in a physical shop.
If the product has been handled or used beyond what is reasonably necessary to establish its nature, characteristics and functioning, you may be responsible for any resulting reduction in value.
Unless otherwise required by law or stated by MADLEMON, the customer is responsible for the direct cost of returning products when exercising the right of withdrawal.

12. REFUNDS
When you validly exercise your right of withdrawal, we will refund the payments received from you in accordance with applicable law.
The refund will normally include the cost of the standard delivery option originally selected, but not additional costs resulting from your choice of a more expensive delivery method.
We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed.

13. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The statutory right of withdrawal does not apply in certain circumstances provided by applicable law.
These may include, where applicable:

• Products made to the customer's specifications or clearly personalised
• Certain sealed products that cannot be returned for health or hygiene reasons once opened
• Perishable goods
• Certain digital content where performance has begun with the customer's express consent and acknowledgement of the loss of the withdrawal right
• Other products or services falling within statutory exceptions

Where an exception applies to a particular product, this will be communicated before purchase where required by law.

14. FAULTY OR NON-CONFORMING PRODUCTS
All consumers benefit from the applicable legal guarantee of conformity.
Under EU consumer law, goods are generally covered by a minimum two-year legal guarantee against defects or lack of conformity, subject to applicable national rules and conditions.
If you receive a product that is defective, damaged or does not conform to the contract, please contact us as soon as possible and provide your order details and, where useful, photographs of the issue.
Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction or termination of the contract.
These legal rights are separate from the voluntary right of withdrawal described above.

15. DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible.
Please provide:

• Order number
• Description of the issue
• Photographs of the product and packaging where relevant

We will review the matter and provide an appropriate solution in accordance with applicable law.

16. INTELLECTUAL PROPERTY
All content displayed on madlemon.shop, including but not limited to:

• MADLEMON logos
• Brand names
• Product designs
• Images
• Photography
• Graphics
• Text
• Videos
• Illustrations

is owned by or licensed to MADLEMON / Mal S.r.l., unless otherwise indicated.
You may not reproduce, modify, distribute, publish or commercially exploit website content without prior written permission.

17. WEBSITE USE
You agree to use the website lawfully and not to:

• Attempt to gain unauthorised access to the website or its systems
• Interfere with website security or operation
• Use the website for fraudulent purposes
• Submit false or misleading information
• Reproduce or exploit website content without permission

We reserve the right to restrict access where reasonably necessary to protect the website, our business or other users.

18. THIRD-PARTY SERVICES
Our website may use third-party services, including payment, hosting, delivery, analytics and other technical providers.
Such services may be subject to their own terms and privacy policies.
Payment processing is currently provided through Stripe.

19. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Mal S.r.l. will not be responsible for losses resulting from events outside its reasonable control, including significant failures of telecommunications networks, courier disruptions, natural events or other force majeure circumstances.
Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited.

20. PERSONAL DATA
Personal data collected through the MADLEMON website is processed in accordance with our Privacy Policy and Cookie Policy.
By placing an order, you acknowledge that your personal information must be processed to fulfil the purchase, arrange payment and delivery and comply with applicable legal obligations.

21. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time.
The version applicable to your order will be the version in force when your order is placed.
The latest version will always be made available on this page.

22. GOVERNING LAW
These Terms & Conditions are governed by applicable Italian law and applicable European Union consumer protection legislation.
Nothing in these Terms & Conditions is intended to deprive consumers of mandatory rights and protections available to them under the laws applicable to their place of residence.

23. DISPUTE RESOLUTION
We encourage customers to contact us first so that we can attempt to resolve any complaint or dispute directly.
Consumers may also have access to applicable alternative dispute resolution mechanisms and other remedies provided under EU and national law.
Nothing in these Terms & Conditions limits any mandatory rights available to consumers.

24. CONTACT
For questions regarding orders, products, returns or these Terms & Conditions, please contact:
Mal S.r.l.
Via Moressa, 1
84010 Praiano (SA)
Italy
Partita IVA: 05353160657
MADLEMON
madlemon.shop@gmail.com